Company Blog

What They Want

by Adam Zack — June 10, 2026

“The things your employees want most cost almost nothing — and most bosses rank them dead last.”

“The things your employees want most cost almost nothing — and most bosses rank them dead last“.

The three things employees want most cost almost nothing — and bosses rank them last.

The struggle to effectively and constantly communicate to your employees is very real. It’s ongoing, never ending and increasingly more challenging. As your team matures and new generations are hired, what’s important to them and what you think is important to them move further apart. You haven’t changed, but they sure have, right? The thing that doesn’t change is that employees (from upper management down to courtesy clerks) just want to know what’s going on. What are the goals, programs, changes, initiatives, results and plans? How is the company doing? Are the owners happy with our work? Why are we doing what we’re doing? Very few leaders get an A in communication. I’d say the average is maybe a C-. And it’s not just in the grocery business – it’s everywhere.

Recently I came across a list — drawn from a classic...

by DW Green — June 10, 2026

“Inter means between. Among. Mutually. Abide means to dwell, to stay, to remain. Put them back together and the word is not a piece of jargon. It is a definition wearing a disguise. To inter-abide is to dwell-between — to have your being in the space that joins you to another, not in the lonely fortress of yourself.”

“On the Words Whose Meaning Lives in the Between”.

It began with an injury and a slip of the hand, which is to say it began the way most true things do — sideways, unplanned, through the crack rather than the front door.

This morning I dropped a gate fob into that thin, merciless slot between the car seat and the console, and in fishing it back out I peeled a strip of skin off my right hand. The writing hand. It bled out of all proportion to the wound, the way hands do. And then, because the work does not wait for the body, I sat down to write anyway — and somewhere in the typing, my nicked hand let a word come apart that I had always seen whole.

Interabiding.

It split under my fingers into two pieces. Inter. Abiding. And in the space where it broke open, the whole teaching was standing there, waiting — as if it had been h...

by Adam Zack — June 3, 2026

“Why the hardest part of the Open Door Policy isn’t the door.”

“Why the hardest part of the Open Door Policy isn’t the door.”A lot of companies have what they call The Open Door Policy. It’s where the boss tells his team that his door is always open if they want to talk. It encourages communication, closes the gap of the “them vs. us” view of management and humanizes the boss a little. It brings management and workers closer to the same perceived level, even though the responsibilities and work structure remain unchanged.

by Adam Zack — May 28, 2026

“A Quiet Currency of a Clean Conscience”

It’s never wrong to do the right thing. Never. You treat people right, with respect, with a caring spiritand good things come your way. My simple definition of karma: What goes around, comes around. I’m not saying that you’ll win the lottery. Or that you’ll always be happy. Or that your life will be problem free. No, faith in doing the right thing means that you don’t have to worry about lies being uncovered. It means that your regrets will be fewer. It means you’ll have a clean conscience. It means that the gossipers have nothing on you. It means that you smile more. Really.

Faith in business dealings is incredibly important. It’s not just about maximizing profits, reducing costs and beating the competition. Faith in business is trusting that you, along with your clients, vendors and customers, share a common belief that when you all do the right thing, success will follow. It results in long term relationships that evolve into true caring and respect. And when you care, work becomes less of a job and more of a passion.

Especially in times of economic distress, your business faith will be tested. Pessimism can yank you by the hair and tr...

by Adam Zack — May 21, 2026

“A simple calculation that turned my calendar into an endangered species list.”

I know I’m not the only one who has a major problem with the passage of time. I just looked at the calendar and realized that we are already FIVE months into 2026. That’s right. Summer’s nearly here, fall’s around the corner, football season is just a couple months away, Holy guacamole! Former L.A. Times columnist Chris Erskine put the value of time in a unique perspective. He likened his life to how many summers he has left. The best time of the year (unless you live in Palm Springs. Or Phoenix) goes by so fast. BBQs, beach, no school, cold beers on warm days. Summer is just the best. And how many do you actually get? Maybe 80 or 90 total in your life. Only about 40 or 50 that you really can savor and enjoy. I figure I have maybe 15 – 20 great summers left. When I think of it that way it’s humbling and scary. Don’t have wasted days that you can never get back because of feuds or grudges. Make the most of all you have left, because before you know it the kids are off to college and summers spent together turn into a few days each summer together. Knees start to wear out, hips get broken and then boom, no more summers for you. Summers become memo...

by Adam Zack — May 13, 2026

“The smartest leaders aren’t the smartest people in the room. They’re the ones smart enough to hire people who are.”

Some of the smartest people I’ve ever met are also some of the dumbest. I realize that sounds like either an oxymoron…or just a statement from a moron. I’ve known people who could solve mathematical problems that completely stagger my mind, but couldn’t microwave a potato for dinner if their life depended on it. I’ve met brilliant attorneys who can quote laws and legal precedents at will, yet somehow make personal and business decisions that leave them spinning their wheels for years. I’ve seen computer programmers build incredibly efficient systems and networks, but when asked to apply that brilliance to the real world of grocery retail, they flail around like a shopper looking for the ketchup in aisle nine while standing in aisle two. Over the years, I’ve become convinced that the smartest leaders usually aren’t the smartest people in the room. The smartest leaders are the ones smart enough to surround themselves with people who are smarter than they are.

At first glance, that might seem unfair. The team does the heavy lifting, solves the problems, creates the ideas, and somehow the...

by Adam Zack — May 6, 2026

“If you don’t care for yourself, who’s going to be around to take care of all your people?”

Sometimes it seems to me like all I can think to write about is leadership and taking care of your people. I forget that before you can make others happy and fulfilled, you have to take care of “yours truly”. My best friend from kindergarten has been helping me out this week with a video project. It was a big ask, as it’s for my mom’s 80th birthday celebration this weekend, but in true Scott form he said “Bring it on!” We’ve been friends for 57 years. Yes, I know – he’s old! He has always put everyone around him first. His kids, his parents, his wife, his friends. Selfishness (and self-care) are not in his vocabulary. Almost 6 years ago he was near death and required a liver transplant. And he was still trying to take care of everyone else first. It was maddening and heartbreaking at the same time. It was a real reminder for me to share that you have to take care of yourself. You deserve to be number one sometimes. Whether it’s an extra day off, personal care or just having some alone time with your spouse where you can turn off your phone and do the things that make you happy. It’s what you want your employees to do, so why don’t yo...

by Logan Kost — April 30, 2026

“Brands are lived, not explained.”

Last February I had a stroke. One of its effects was losing my voice. I’ve seen a host of specialists, but so far no clear answers — though my voice is slowly returning.

Shortly after the stroke, my nephew gave me a beautiful leather-bound journal. I began writing in it, titling the journal The Pathless Path: Notes IN Being. What started as a quiet practice became something I couldn’t stop. Non-stop writing. Non-stop reading. Non-stop remembering. It was as if losing my spoken voice opened something else entirely — a written voice I didn’t know was waiting.

The writing has ranged widely. A recent essay reimagined Hawthorne’s Scarlet Letter — I called it The New A. Another explored the Spring Equinox through the lens of Philip Roth’s The Great American Novel, a book I loved in college. The stroke didn’t slow the writing. If anything, it unleashed it.

I’ve had a lifelong fascination with spirituality, Eastern philosophy, and — pun very much intended — NOW — non-duality. Eckhart Tolle. Richard Rudd. Alan Watts. Wayne Dyer. The poets — Rumi, T.S. Eliot. Contemplatives like Richard Rohr. And the musicians, too — the ones who carried the...

by Adam Zack — April 30, 2026

“How leaders respond to ideas determines whether ideas keep coming.”

I have a friend who, when he has an idea or suggestion that I like and respond with “Great idea!” he will reply “Thank you. Only kind I have.” It’s funny (and mostly true) and I have adopted it on occasion. The look of slight confusion when someone’s “great idea” comment is met with “That’s the only kind I have” is pretty fun to observe. They think “What kind of arrogant answer is that? I was giving a compliment and the response was basically “I know.” Smug answers aside, your response as a leader to good ideas from your team is vitally important. The ability to truly listen, show appreciation, encouragement, and give constructive feedback to ideas that your employees share are what differentiates great leaders from just good managers. The price for not properly nurturing ideas? No ideas. It takes confidence and courage for an employee to present ideas to management and ownership that might change your business. Without the proper response, the response might as well be “There’s no such thing as a bad idea. Until now.”