Company Blog
The Awkward Moments
by Adam Zack — October 22, 2015
Everyone has awkward moments. It’s that point in an encounter when you wonder whether to say something or not to the other person for fear of offending them. Awkward moments include: zipper down (xyz), foul breath, food in teeth, detection of body odor (not the good kind), hanging nasal remnants and undetected hair sproutings. More often than not, we just keep our yap shut and move along. Many times I have been on the other end of these awkward situations, suddenly feeling a breeze and seeing my fly is unzipped and wondering why no one gave the “Barn door open” signal or “Would you like a mint?” or just a nasal pinching and wiping motion. I then wonder Why? Why? Why!? Didn’t anyone tell me my breath was just slightly north or rotting skunk? So I have really tried to be the proactive informer, prefacing the uncomfortably awkward moment with a whispered “I’d want you tell me if our positions were reversed…” Generally, that eases the situation and results in a “Thanks for telling me…”So where is this going as I think that my lunch gave me quite a garlic taste? Well, in our daily business interactions we are confronted with awkward moments with our customers and vendors. W...read moreMISSION: POSSIBLE (AND NECESSARY)
by Adam Zack — October 15, 2015
A well thought out Mission (or Purpose) statement is something the world’s greatest companies all share. They live their mission and instill it in everything they do. It’s the cornerstone to success. It defines who they are and communicates it to their customers and employees effectively and succinctly.Pop Quiz! Match the companies that correspond to these mission statements: Choose from the list below (correct answers at the very end, but I will be surprised if you don’t get 100%).- BMW, b. Google, c. Starbucks, d. In-n-Out Burger, e. DW Green Co,
- Dorothy Lane Market, g. Nordstrom, h. New England Patriots,
- i. Tiffany & Co., j. Southwest Airlines
- To inspire and nurture the human spirit – one person, one cup and one neighborhood at a time.
- To connect People to what’s important in their lives through friendly, reliable, and low-cost air travel.
- To make our customers happy by providing Honestly Better® food and service — every time.
- To be the world’s most respected and succes
...read more