DW's Blog

The Waiting Equation

by DW Green — September 14, 2016

Patience

Yep waiting is annoying. I know I can get upset and annoyed when I feel I’ve had to wait too long. Waiting is a commonplace occurrence. Having to wait “for something” happens practically everyday. And for sure businesses should do their best to minimize waiting…being respectful for customers’ time.The other side of the waiting equation, the personal side, and maybe the more important side, is our personal reaction to the WAIT. For me, it’s about being present and aware of my initial and unconditioned response to the situation at hand. Rather than getting mad or upset over something that I have little control, I need to relax, take a deep breath or two, and respond accordingly. If I choose not to wait, I can leave. If I can’t choose to leave, like being in a traffic jam, I can choose to accept the situation for what is and stay calm. Resisting the natural flow of things (of life) is not healthy. I need to remember that my time isn’t more valuable or precious than yours, or anyone else’s. Easier said than done!“A man who is master of patience is master of everything else.”—George Savile...

by DW Green — September 7, 2016

Complexities of life have added layers of ambiguity.

I attended a niece’s wedding near Portland Oregon over Labor Day weekend. The wedding was amazing. The ceremony was held on Bladberry Farms on Sauvie Island serenely resting within the mighty Columbia River. It was a truly beautiful venue.The bride and groom embodied the very best of the millennial generation. The measure of their depth of wisdom and understanding of the meaning of marriage and the sanctity of their union was inspiring. The minister too was phenomenal. How often we forget the true meaning of marriage as we move through the business of doing and managing the unfolding of daily life. It is good to pause and silently reflect on the beauty and wholeness of our relationships.The word “tribe” was used often to describe the importance and connectedness of the bride and grooms extended family and circle of friendships. Businesses too represent tribes. They are tribes to their loyal and passionate employees, customers and communities. The stories that circulate in and around the organization paint a picture of the company’s culture and value’s towards both employees and customers. By sharing our stories, we define “who we are” and “what we stand for”. And ...

by DW Green — August 31, 2016

Listening is an extremely important quality. Being “present” in a conversation is the biggest gift you can give to another person. When someone feels that they have been “heard” they feel accepted and appreciated. We can all learn when we truly listen.The listening article below by Chris McGoff is excellent. I hope you it enjoy it as much as I do. I read it often to remind me to be present in my conversations.

Stop Listening

Make yourself available.

by Chris McGoff

I ARRIVED AT THE RESTAURANT early to ensure we would be seated at a private table.
My expected guest was an executive of a major enterprise and one of my most important customers. I requested the meeting with her to solicit her feedback on how my team was doing and to better understand her priorities and pressing issues—to hear how we could enhance our value to her. I also needed to ask her a favor. I had a big agenda, and the stakes were high. Too much was on the line merely to listen attentively. I was there to be a listening from nothing deeply.You have likely internalized the value of listening. I now challenge you to stop listening and start being a listening from nothing deeply. How does this differ? The changes are subtle; the shifts in behavior, small. But the response will be staggering: People will figure things out on...

by DW Green — August 24, 2016

Our sales formula is to BE of service to our clients. Our intention is to BE a valuable vendor partner who contributes to the success of our clients. Our clients’ success IS our success.Our mission is two-fold.

Help develop a differentiable strategic market position.
Express that position in a meaningful, relevant manner that connects emotionally with all stakeholders. Shareholders, employees, vendors, customers and the community at large.

Often times we are only hired to assist in one or the other area. Regardless of our role, we are wholeheartedly dedicated to the success of our client.From my experience both companies and individuals can benefit from an outside perspective.“The lesson is as direct as it is disruptive: There is no such thing as an average or old-fashioned business, just average or old-fashioned ways to do business. The thrill of breakthrough creativity can be summoned in all sorts of industries and all walks of life if executives and entrepreneurs are prepared to reimagine what’s possible in their fields. In fact, the opportunity to reach for extraordinary may be most pronounced in settings that have been far too ordinary for far too long. How are you doing ordinary things in extraordinary ...

by DW Green — August 17, 2016

Meaningful, impactful advertising is what gets them there in the first place!

Often times when sales and customer counts are flat or declining, a bold, new visual look and go-to-market strategy can shake up a market. Unveiling a new advertising look can create excitement with customers and employees alike. Plus change is normally a good thing. Non- shoppers are the biggest source for new primary customers and new revenue.Advertising and marketing that is developed in the context of themes and storytelling is the best way to attract the attention of non-shoppers. And the presentation of those themes and story’s must be applied differently to each marketing platform. For example, the print ad that is posted on the website must minimally become an interactive tool to add sale items to a shopping list. A searchable item list is better. A pdf of an ad on a mobile device is not effective at all. It’s very important that advertising and promotions are well integrated into all marketing platforms, including in-store signage. This message and activity integration builds momentum, resulting in more sales and more customers. What makes this all work so well is the planning. The...
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Enforcement Choice

by DW Green — August 10, 2016

Non-enforcement isn’t the answer.

Adam’s blog topic today is excellent. The real challenge here is with enforcement.We all live within guidelines that influence, direct or affect our behavior. Whether they are laws, rules, regulations, policies or general decorum. We may not personally agree with a particular rule or law or it may seem to be unfair or unjust based on personal experience or point of view. However, it seems to me, it is how consistently the rule or law is enforced that creates difficulty and problems. Immigration is an excellent example, however complex and complicated the issue is, the government’s enforcement or lack thereof only adds to the national divisiveness on the subject. Often times laws and rules need to be revised to meet our changing society. However, non-enforcement isn’t the answer.Businesses’ too, have rules and policies that act as guiding principles or requirements for employment. Employees have a choice to either work within a company’s stated policies or to work somewhere else. Problems and resentments ALWAYS arise when management fails to enforce rules and policies consistently and uniformly.Life is a constant state of choice making!...
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The Only Constant In Life Is Change

by DW Green — August 2, 2016

“When you are through changing, you are through.”

A synonym for life is change. Everything, everywhere is in a constant flux of change. I like this quote from Bruce Barton, author, advertising executive and politician, “When you are through changing, you are through.”Way back in 1970, I read Future Shock, a great book by Alvin Toffler. Future Shock was about change, and the affect that the accelerated rate of technological and social change had on society. From an historic perspective the speed of change from the beginning of the industrial revolution in the 18^th century to the “super-industrial society” of the 1970’s was mind-boggling and it has only intensified thousands-fold since then.The supermarket business too has gone through radical changes and its rapid transformation continues. Remember only you can control your reaction to changes in your business. Everyone filters information through his or her personal background, wants, needs, fears, hopes, prejudices and beliefs. The result is often the development of urban “myths” about change. Let’s explore some of those myths—and the reality of business.Myth: This will go away.
Reality: Change is here to sta...
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Storytelling

by DW Green — July 27, 2016

Grave Marker: Boot Hill

I was in Tombstone Arizona over the weekend. Tombstone is best known for Boot Hill and the Gunfight at the O.K. Corral. It was home of the legendary Earp bothers and their nemeses the Clanton family and Frank and Tom McLaury. The townspeople were largely Republicans from the Northern states and many of the local ranchers (some like the Clantons, were also rustlers) were Confederate sympathizers and Democrats. The story of Tombstone in the late 1800’s is a very interesting story. And like any great story, it includes the four basic elements of storytelling:The MessageThe ConflictThe CharactersThe PlotIn business, storytelling works on two levels: Storytelling is a strategic branding concept and storytelling as a communication tool. And like the frontier boomtown story of Tombstone, it includes the same four basic elements of storytelling.Klaus Fog writes in his excellent book, Storytelling. Branding in Practice. “Tough times lay ahead for companies that shut their eyes and continue to compete only on product and price.”“In order to retain the loyalty of your customers in today’s competitive environment, you have to create an experi...
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Boldness

by DW Green — July 20, 2016

“Whatever you can do, or dream you can do, begin it. Boldness has genius, power, and magic in it. Begin it now.”—Goethe I have always loved this quote. In fact, I shared it with a client a couple of weeks ago. What does it mean? Well, according to Goethe “Until one is committed, there is hesitancy, the chance to draw back — concerning all acts of initiative (and creation), there is one elementary truth that ignorance of which kills countless ideas and splendid plans: that the moment one definitely commits oneself, then Providence moves too. All sorts of things occur to help one that would never otherwise have occurred. A whole stream of events issues from the decision, raising in one’s favor all manner of
Boldness has genius, power and magic in it.
“Whatever you can do, or dream you can do, begin it. Boldness has genius, power, and magic in it. Begin it now.”—GoetheI have always loved this quote. In fact, I shared it with a client a couple of weeks ago. What does it mean? Well, according to Goethe “Until one is committed, there is hesitancy, the chance to draw back — concerning all acts of initiative (and creati...
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Merchant Or Retailer

by DW Green — July 13, 2016

Powerful distinctions between being a merchant and being a retailer

This is a partial re-blog from my February 12, 2014 blog. I imagine a re-blog is similar to an article re-print! The topic seems to tie in nicely with Adam’s Sexy Back blog.Last May (2013) Supermarket News ran an excellent story about Wegmans. In the article entitled Wegmans 101, Robert Wegman was quoted from his “I Am a Merchant’ Speech.”“I am a merchant, and I have therefore my own philosophy about merchandising: That is, to do something that no one else is doing, and to be able to offer the customer a choice she doesn’t have at the moment. This is the only reason for being in business. To my own way of thinking, this is the only way it should be. “I think that uniqueness gives one an opportunity to profit. If you are doing the same thing that everyone else is doing, your opportunity for a substantial profit is materially reduced because of the price ceiling your competition will impose. Thus, good merchandising resolves itself into rendering a service in such a way as to be difficult for your competitors to emulate. This is the basic premise of the way we at Wegmans operate.”Mr. Wegman’s words represent a brilliant and well-...
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