by Adam Zack — October 28, 2020
Man, I hate going to the dentist. I bet about 80% feel the same. It’s like a tortuous combination of waterboarding, construction tools and pure discomfort. The minutes seem to take five times as long as a normal minute and every time you feel the end is near, the dentist says “almost done. This will take three more minutes.” Yet I go to the dentist cleaning every six months for cleaning because 30 minutes of torture by choice as maintenance is much better than hours of heavy construction due to lack of maintenance. It’s like changing my car’s oil. Do it regularly, or I’m going to pay later. Not to mention dirty teeth and bad breath are just gross. Sometimes routine maintenance results in the discovery of needed repairs. Like a cracked tooth that needs a crown or fillings that must be replaced. So how does this boring tale of dentistry relate at all to our grocery business? I knew you’d ask that. I liken it to how we take care of our stores. We have to maintain them so that they look and smell great every day, and over time, they need major repairs and remodels. And those remodels are both painful and expensive. Like oral surgery, the whole team has to be in on the plan to achieve success. Rotten teeth will ultimately result in the failure and extraction of the entire team of teeth, just as old and decrepit stores will result in the loss of your customers.
Filed Under: Company Blog