by Adam Zack — May 2, 2018Most everyone has heard the phrase “Familiarity breeds contempt.”I have to admit, I never really thought about what it meant. I used it, but not correctly. Defined, it means: “The more acquainted one becomes with a person, the more one knows about his or her shortcomings and, hence, the easier it is to dislike that person.” Personally, I have found that not to be true. For me, familiarity breeds comfort, trust and mutual caring. But I can see where with some relationships, personal and business, familiarity leads to jealousy, resentment and lack of appreciation – all such negative emotions. So I didn’t even start planning this blog with that in mind. Not at all. I was thinking how familiarity – seeing the same thing every day, like the entrance to your store, the display cases, the restrooms – breeds blindness. See the same thing every day and you actually stop seeing it. It takes real effort to see your familiarity with new eyes each time. And it’s not easy. I get to see lots of stores, and when I see things like dirty restroom vents, old and faded signs taped up crookedly in storefronts or hand baskets that have a year’s worth of grime on them I first wond...read more
by Adam Zack — April 25, 2018It’s great to do well in school. Your parents are proud.You feel good about being on the Dean’s List. You get a big say in what college you attend or what employer you want to work for. You’re well read, and know a lot about a lot of topics. How tall is Mount Everest? 29,029 feet. How deep is the Grand Canyon? 6,000 feet at it’s deepest. Who was the 13th President of the United States? Millard Fillmore, who succeeded Zachary Taylor, who died after getting sick from eating too many cherries. So you hang out with the other smarties, getting good at video games and not so good at going on dates. You’ve learned so much, right? You’re brain is practically bursting with knowledge. Only thing is you haven’t really learned anything. You read the book on how to ride a bike, but you never actually rode one. You read all the self-help books, but haven’t put it into action. Reading all of the grocery trade magazines, going to seminars, participating in share groups and taking trips to see what exciting things other grocers are doing are great – if they are accompanied by action. The smartest people in the business read about and see, but they are more about actually doing. And they are not afraid to fail. ...read more
by Adam Zack — April 18, 2018Who put the bop in the bop shoo bop shoo bop?
Who put the dip in the dip da dip da dip?
Who was that man?
I’d like to shake his hand.Every single day you are doing amazing things. You help customers, you take care of your family, you make your boss money, you make your co-workers laugh and most of the time you do a pretty good job of keeping yourself happy. Along the way you have made some huge accomplishments. New grab and go meals were your idea. You built spreadsheets that streamlined ordering. You designed marketing materials that are the best in the industry. You came up with the idea to have store events that draw hundreds of new customers every year. You are teaching a new generation how to be a smart buyer who builds and nourishes relationships. You work 12-hour days, 6 days a week when you need to and your reward is knowing that you do a damn good job. You’re not about ego, so knowing that you deliver results, like always, is good enough for you. Now multiply yourself by thousands. Millions even. All those little procedures, innovations, systems, delicious foods and interesting products come from someone just like you who cared enough and believed in thems...read more