Company Blog

What do you want?

by Adam Zack — January 6, 2021

Very few leaders get an A in communication

The struggle to effectively and constantly communicate to your employees is very real. It’s ongoing, never ending and increasingly more challenging. As your team matures and new generations are hired, what’s important to them and what you think is important to them move further apart. You haven’t changed, but they sure have, right? The thing that doesn’t change is that employees (from upper management down to courtesy clerks) just want to know what’s going on. What are the goals, programs, changes, initiatives, results and plans? How is the company doing? Are the owners happy with our work? Why are we doing what we’re doing? Very few leaders get an A in communication. I’d say the average is maybe a C-. And it’s not just in the grocery business – it’s everywhere. Recently I came across a list of what employees actually want versus what their bosses think that they want.What Employees Want (Starting with the most important)

Full appreciation for work done
Feeling “in” on things
Sympathetic help on personal problems
Job security
Good wages
Interesting work
Promotion/growth opportunities
Personal loya
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It was the worst of times, it was the best of times…

by webmaster — December 30, 2020

Every pro was a rookie once.

2020 will certainly be remembered in history as an epic year. Dominated by Covid-19, it also bore riots, radical financial market swings, the most divisive presidential election ever and devastating wildfires. As hard as it’s been and how much we are all ready for it to be over, it has brought out the best in our country’s grocers. Employees smiling through masks while being on the front lines, scrambling to keep shelves stocked and stores safe and innovating to feed America. One of the best things I read this year came in the form of a family update included in the Christmas card from the Stephen Nelson family. Normally those family updates are so boring. “Cousin Earl got new snow shoes. Daughter Bessie got honorable mention in the spelling bee. Brother Mark dislocated his shoulder showing someone where the camel bit him. Blah, blah, blah.” Not the Nelson family update. Stephen is a young financial professional who is not only raising twin one year-olds with his lovely wife during Covid, but also bought a house and moved and started his own wealth management firm [https://birchwoodcapital.com/] during the year. Three major achievements during any normal year, amplified by a pandemic. Here’...

by Adam Zack — December 22, 2020

Winning can be inspirational

This is a true story. Every word of it. Since my friend Scott received his new liver at Stanford, we talk nearly every day. We talk about the normal stuff – what we are making for dinner, how the family is doing, what we are watching on TV. You know, boring old friend chit chat. Nothing that is blog worthy, to be certain. He talked about how he has been watching the Hallmark channel a lot and has been super emotional. We joked that maybe he had received his new liver from a female. Hahaha.One of the guys who works for me, Jomel, is most probably the best employee I’ve ever had in my life. Conscientious, grateful, happy, thorough, fast, reliable, friendly, funny, caring and a great family man. And that says a lot, because I have had hundreds of truly great employees over the past 30+ years. We fist bump each other daily, clicking our wedding rings as we do so and saying “solid.” So last week we did our usual routine, and he told me a story that sent chills down my spine. Jomel has a son, Josiah, who recently turned six years old. Josiah was born with a heart defect, and for the first four years of his life had a breathing tube in his throat and had to be transported in a wheelchair. He desperately need...

by Adam Zack — December 16, 2020

“I love your store!”

Yesterday I was walking across the parking lot of my grocery store in San Diego and there was an Amazon delivery van parked in the lot. We have an Amazon locker in the store, so there are Amazon drivers dropping off and picking up packages to the locker every day of the week. The driver was standing outside her van, leaning against the open door having a smoke. She saw me and in between puffs of her cigarette said “I love your store.” It was totally unexpected, unsolicited and it made my day. Random words of kindness, appreciation, admiration and caring have that power. It drove me back to my consistent rantings and ravings about the little things that matter most and make the most impact are completely within your control. This smoker had no idea she was making my day (until I told her “You just made my day. Thank you so much.”) People’s days are made unpredictably, without warning and when they least expect it. (And if that’s not saying the same thing three times in a row, I don’t know what is.) They seem to come when they are needed most and carry the ability to relieve stress, distract from worry and provide a sense of peace. We all have the power to be the anti-Clint Eastwood, and go ahead, make someone’s day.

by Adam Zack — December 9, 2020

As leaders, we are tasked with the responsibility of nurturing our employees.

In the documentary movie Three Identical Strangers, identical triplets were separated at birth and adopted by three separate families in New York. None of the adopting families knew that their new baby was one of three triplets, and it was only through a fluke chance that they discovered each other when they were 19 years old. Although they looked exactly the same, they were very different people, and as it turns out, part of an experiment to determine if it is nature or nurture that determines the type of person you ultimately become. It was a very cruel experiment with sad results for the triplets. So despite the cruel experiment, the question remains: Are our basic values of kindness, empathy, generosity, work ethic, honesty and caring learned from our family or were we born with them and they developed as we matured? Most parents strive to instill good traits in their children. No one wants to raise a kid that turns out to be a royal a-hole. Yet there are families with multiple kids, same parenting techniques, where one kid definitely turns out to be that a-hole. As leaders, we are tasked with the responsibility of nurturing our employees to have the basic value...

by Adam Zack — December 2, 2020

Don’t Stop Investing.

Man, investing is a commitment. It’s sometimes scary and many times risky. It’s expensive and often takes years to recoup. And sometimes you hit the jackpot, and sometimes you lose your shirt. When we were young, my dad always encouraged us to stretch our financial limits to gain assets. He told us that if we wanted to get ahead, we had to take the risk – albeit a reasonable risk with due diligence done. And it’s mostly worked – except for the times we didn’t do our homework and got caught up in things like the tech bubble or things that just seemed too good to be true. Live and learn. Remember and don’t make the same mistakes again. But don’t stop investing. Saving is not investing. Investing in your store, or your future, or your house has a big upside in terms of payback. Saving keeps your money safe, but it does nothing to reward you besides being there when you want to look at it. Like being in miserable relationship but doing nothing about it, even when the cute single girl asks you for coffee, investing in your happiness involves risk and change. Some people have no appetite for investing, and that’s OK. Some of the best people in the world are safe and stable and have a wonderful quality of life. But when it comes to the gro...

by Adam Zack — November 24, 2020

How my dad taught me to fix almost anything.

While “Bigger” is better with a lot of things (pay raise, glass of great wine, piece of pie, parade honoring you, discount on your cable bill, muscles from working out, and family), “Bigger” can really be the opposite of better with a lot of things (pay cut, hairy mole on your nose, headache from too many big glasses of wine, pant size needed due to the big piece of pie, and family). At Thanksgiving, especially during this 2020 year of BIG events, it’s important to remember and recognize that it’s not the big things that deserve all the attention. There are some big things that bring happiness and fulfillment to our lives, but it’s the dozens of little things that contribute (some imperceptibly) to our happiness, that if taken away would leave us with a big hole in our lives. It takes some reflection to realize what the little things are because they are the most easily taken for granted.10 Little Things That I Appreciate Most 2020

The way my wife Linda does so many mundane but necessary chores in our household without complaining, ever.
How DW always seems to know the right time to say something that makes others feel good, loved and appreciated.
Sim
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Friends

by webmaster — November 18, 2020

Form friendships that will last a lifetime

“The friends you have will form you as you go through life. Make some good friends, keep them for the rest of your life, but have them be people that you admire as well as like.” – Bill GatesThis Thanksgiving is very different from any other. You don’t need a moron like me to tell you that. Those large family gatherings are going to be much smaller. For the first time in a long time I won’t be seeing my daughters for the holiday. They have prudently chosen to have a “Friendsgiving” with just each other, their spouses and one other close friend couple. While it (selfishly) makes me a little sad, it also makes me proud and thankful that they are being responsible and that they are best friends and have formed friendships that will last a lifetime. You know when parents tell you how great your friends are that you’ve done good. When your parents want to hang out with your friends and your friends want to hang out with your parents, you’ve formed some special bonds. Lifelong friendships are something to cherish and be so thankful for. Last weekend we got to spend a couple days with friends I’ve known for 38 years. The instant comfort, the mutual respect and admiration, the ease of conversation and genuine tinge...

by Adam Zack — November 11, 2020

“Ta Da! Here I am!”

So I was talking with my wife about someone she knew who was less than enchanted with her job and the salary she makes. The person has been at her job for many years, still made minimum wage, and felt pretty much taken for granted by her employer. (She is not in the grocery business, we do better than that.) While she lamented her position and where she is in her career, she really didn’t have a path that she could see that would provide a more meaningful and fulfilling career. She asked my wife just how she could do something different? How can she find another opportunity? It struck me that opportunities don’t regularly present themselves with a “Ta Da! Here I am!” They don’t knock loud. Usually they don’t knock at all. Opportunities for advancement and success – in anything – from a new marketing campaign to a job promotion – have to be sought out. The trees have to be shaken. Standing still and waiting will be endless. Carpe diem.